Terms and conditions

1. Information about us

This website is managed and the goods you purchase will be delivered by Core Retail BVBA (with the commercial name SkateTown ("we")). We are registered with the CBE under the company number 0672581370 and with our registered office at Herentalsesteenweg 77C, 2280 Grobbendonk, Belgium.

Our VAT number is BE0672581370.

You can contact us by email at info@skatetown.be, by phone at +3214881951 or write to us at the above address.

2. Your personal data

We will use your personal information in accordance with our privacy statement which you can access here.

3. Order

You can complete your order by paying the shopping cart.

We will confirm receipt of your order by sending an automatically generated email to accept your order. The agreement is concluded with this e-mail.

The contract only relates to those specific goods mentioned in our confirmation email of our acceptance of your order. Please read and verify this information in this email to ensure it is correct.

If the information in the confirmation email is incorrect, or if you are not satisfied with the details in the email, please contact us at info@skatetown.be.

The contractual language is Dutch.

When we accept your order, we have a legal obligation to deliver goods in accordance with these terms.

4. Prices and shipping costs

Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of the order are the prices that apply.

From time to time an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to deliver the goods (based on this wrong price) or not deliver the goods at all. We will (based on our own choice) either cancel your order and refund the price or make reasonable efforts to contact you and ask if you want to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (in our sole discretion) proceed with your order and settle the amount with shipment cost.

Unless otherwise stated, all prices are inclusive of VAT (if applicable), but exclusive of shipping costs. Shipping costs can be viewed here.

These will be notified to you separately before placing your order and will be confirmed to you by email.

5. Availability and delivery

Information on this website regarding availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are always subject to current availability.

We deliver in the Netherlands and Belgium. We will deliver the goods ordered by you, to the address you provide us with, for delivery at the time you place your order on this site.

Delivery will be based on the information on the product pages after your order has been accepted.

We will make reasonable efforts to deliver the goods on a particular date that we agree on, or if no date is specified, within 30 days of the day we accept your order. In the event of unforeseen circumstances beyond our reasonable range (for example, adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical failures, at least to the extent beyond our reasonable range) we may not be able to deliver the goods within these deadlines and we will not be liable for any delay or failure to deliver the goods if the delay is caused in whole or in part by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.

We are also not responsible for any delay in delivery caused by the unavailability of someone to receive delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered because you were not available.

6. Payment

Our payments are processed by Mollie B.V. Keizersgracht 313, 1016 EE Amsterdam, The Netherlands. Mollie only processes Transactions that are authorized by the relevant Intermediary(s) and / or the Financial Institution that are involved with the specific Payment Method and / or Customer. You are responsible for checking the correctness of the Transaction Data offered to the Payment Module in relation to the purchase of the products and / or services

With each Transaction, there is only a contractual relationship between the company and Client(s) on the one hand and a Financial Institution and Client on the other. Mollie and SMP are explicitly outside these contractual relationships and no obligations arise for SMP and / or Mollie as a result of those contractual relationship(s).

7. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax or e-mail). To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you cancel the contract, you will receive all payments you have made up to that point, including delivery charges (if applicable) (with the exception of any additional charges resulting from your choice of delivery method other than our cheapest standard delivery) immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods, but will deduct the shipping cost of returning the goods TO us from your refund. More information can be found on our page about deliveries and returns.

You are only liable for any diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Excluded from the right of withdrawal is a consumer purchase that relates to the delivery of:

  • - products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  • - products that spoil quickly or that have a limited shelf life;
  • - products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • - products that are irrevocably mixed with other items after delivery due to their nature;
  • - products that are irrevocably mixed with other items after delivery due to their nature;
  • - products that are irrevocably mixed with other items after delivery due to their nature;

8. Warranty

Without limiting your right of withdrawal under article 7, you can return the product to us, eg if the product is not the product ordered, it is damaged or defective or it concerns incorrectly delivered quantity.

If goods are delivered with visible transport damage, you must - if possible - immediately report this damage to the delivery person and contact us as soon as possible. Failure to complain or contact us will not affect your statutory rights and enforcement thereof, in particular your statutory right to warranty. But then you help us assert our own rights against the freight forwarder or the transport insurance.

Once we have confirmed the defect or other problem, we will:

  • - Ensure a full refund for any product that is not the product ordered
  • - Provide a full refund for damaged or defective goods within a reasonable time after sale or
  • - At your option, repair or replace the goods at our expense (including the cost of postage) unless this is not possible or is disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.

We will notify you about the refund within a reasonable time. We usually process the refund request as soon as possible and in any case no later than within 30 days from the refund email confirmation for damaged or defective products.

9. Ownership

Purchased products remain our property until they have been paid in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are accordingly liable.

10. Liability

Unless explicitly agreed otherwise in the following, the statutory regulation regarding liability for defects applies.

The above limitations and shortened deadlines do not apply to claims based on damage caused by ourselves, our legal representatives or agents:

  • - in case of damage to body. life or health
  • - in case of willful or grossly negligent breach of duty and in case of bad faith
  • - in the event of a violation of essential contractual obligations, the fulfillment of which is indispensable for the proper execution of the contract and the fulfillment of which the other party to the contract can normally rely (cardinal obligations)
  • - in the context of a given guarantee, insofar as agreed

11. General

If a provision of these General Terms and Conditions is not valid or not permitted, this does not limit the effect of the other provisions.

We may change or otherwise edit these Terms and Conditions over time without notice. Please check our website regularly to see which General Terms and Conditions are currently applicable.

12. Applicable law

Dutch law is applied to these conditions. Any agreement for the purchase of goods on this website and any disputes arising in connection therewith are also governed by Dutch law.

13. Online dispute resolution

The European Commission offers a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for the resolution of disputes.